Products

POS

iVend POS is the feature-rich core of the iVend Retail management suite and allows centralized management of all inventory, customer profiles and configurations, including pricing, discounts, promotions, tender types, layaways, and returns, from one place. The intuitive UI can be operated using a touch screen or keyboard, on iOS, Android, Mac or PC, online or offline, and connects to all the latest hardware – barcode scanners, receipt printers, cash drawers.

Product Features

Point of Sale & Checkout

        Execute quick transactions with custom branded, user-friendly terminal interfaces, collect and manage customer details for more personalized service, fulfill Buy Online Pick-up In-Store transactions, improve promotion management with automated discounts, gift cards, integrated loyalty, eCommerce and more.

Seamless Payments

  • Multiple Payment Types Supported
  • Secure Credit Card Authorizations
  • Cash Management
  • Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Travelers Cheque
  • Collect advance payments or deposits
  • Receive payments on account
  • Print payment receipts

Pricing & Promotion Management

     Enable a wide range of promotion types and common promotions across all channels, supporting a consistent brand experience.

  • Tax Exclusive / Tax Inclusive Pricing
  • Store Specific Pricing
  • Special Prices For Business Partners
  • Period and Volume Discounts
  • Promotion Based On Sale Totals
  • Happy Hour Based Promotions
  • Discount Groups based on Items or Manufacturers
  • Mark up or mark down a price list or special price list

Centralized Gift Card & Voucher Management

  • Available in 4 ways: System Generated, Pre – Printed, User Defined, Email
  • Define at Enterprise Level or Store level
  • Issue, redeem and recharge at POS
  • Gift Cards balances are replicated all across the retail network

Loyalty & Customer Management

       Win back churned customers and increase customer lifetime value with in-built loyalty that tracks all customer contacts and purchasing preferences; launch targeted promotions, offers, and personalized campaigns that keep customers coming back.

Merchandising, Replenishing & Forecasting

  • Generate sales forecasts by product, product group, product categories and merchandise hierarchy; can be consumed in replenishment planning
  • Sales Forecasting model with automatic “best pick” option
  • Logically group items into a merchandise hierarchy for effective planning
  • Define multiple Merchandise Hierarchies in the system; define up to 15 levels in an hierarchy
  • Attach more than one Merchandise Hierarchy to individual products
  • Top down reporting at all Merchandise Hierarchy levels Manage store inventory using a handheld device running Windows Mobile OS version 6.0 or 6.5
  • Replenishment Planning Available for execution at Store or at the Enterprise
  • Generate recommendations to replenish warehouses or stores by purchase orders or stock transfers

Inventory Control & Stock Management

       Manage your inventory level to match anticipated demand; track all stock items and movements with full visibility into real-time inventory availability across the retail chain.

  • View entire stock across stores or at the main warehouse/distribution center at the POS
  • Manage Stock with Handheld Devices
  • Raise purchase orders in store for local vendors
  • Goods receiving against PO or warehouse shipments
  • Buy Online Pickup In-Store (BOPIS) receipts in store
  • Inventory counting and adjustments
  • Inter-store transfers, transactions, item order and fulfillment from other stores or DC
  • Store and track offline inventory

System & Deployment

  • Real time replication of transaction data across the enterprise
  • Works in both online and offline mode
  • Available On-Premises and On-Cloud
  • Offline POS On-Cloud enables retailers to configure and connect the terminal POS to a hosted/cloud store.
  • iVend Cloud Control Center is a tenant management tool for partners who host iVend Retail in a data center
  • Comprehensive reporting of all aspects of store operations when coupled with iVend Reporting and Analytics
  • Manager overrides where appropriate
  • Time clock management for store employees
  • Retailer editable captions on all screens and printed materials, e.g. receipts, layaway documentation, etc.
  • Hide unwanted fields, make some fields mandatory, and specify acceptable ranges and lengths for fields
  • Runs on a wide variety of hardware, no-hardware handcuffs

 

 

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Mobile POS

iVend Mobile Point of Sale (mPOS) enables retailers to engage and transact with shoppers from anywhere on the store floor or remotely via any iOS or Android mobile device. With mobile access to all core point of sale and customer service functionality in-store staff can convert more sales without leaving the consumers side.

Product Features

​​Easy to Install  

         Available from the Apple App Store or Google Play. iVend mPOS gets easily installed on a mobile device like any other App.

Broad Functionality

        Access to all core point of sale and customer service functionality. The mobile devices are connected to iVend Enterprise or iVend Store Management Console depending on setup preference and circumstances.

Globally Enabled

       Comes with 12 languages as default, others can be added.

Online/Offline Mode

       Works online over Wi-Fi or a 3G/4G/LTE connection. It also works in offline mode when there is no network connectivity and synchronizes with iVend Enterprise when network connectivity is restored.

Multiple Tender Types

       Full support for processing special pricing, promotions, loyalty rewards, paper or digital coupon based discounts, foreign currencies, gift cards and charges to account.

Powerful Business Reports

       Perform the End of Day operations right from mobile devices with inbuilt dashboards reporting transactions by value, count, tender details, X-tape, etc.

Strong Security And Remote Support

       Easily review the number of transaction voids, line item voids, cancelled and suspended sales etc. for loss prevention to investigate.

Fast Data Synchronization

       Faster data synchronization speeds for data sync to iVend Enterprise in near real-time. In online mode transaction validations like special pricing, promotions and coupon based discounts are applied immediately. The device maintains its own copy of the master data and these values are used for transactions. Synchronization can be scheduled manually or automatically.

Accommodates a Wide Range of Hardware

  • 3 sizes of receipt – A4/letter, 3 inch and 2 inch                              
  • Wi-fi printer with Air Print
  • Bluetooth printers
  • IDTECH mobile mag stripe reader
  • Socket mobile scanner CHS 7XI
  • Linea Pro 4 printer/scanner
  • Magstripe reader for iPhone
  • Linea Pro 5 for iPhone/iPAD
  • TVS cash drawer
  • Device camera for barcode scanning
  • Koamtac KDC400 scanner and MSR
  • Ingenico pinpad and barcode scanner
  • Motorola TC55
  • Line Pro for iPAD various models

 

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eCommerce

iVend eCommerce is a feature rich eCommerce, mCommerce platform that accelerates sales growth by helping retailers reach a new online audience, customers in different countries or replace existing eCommerce stores for advanced functionality and a better customer experience.It can operate in virtually all environments to deliver consumers a consistent brand experience in whichever channels they choose to shop.

Product Features

  • Easily manage the fulfillment of web sales from picking ticket generation to shipment confirmation & tracking, plus Buy online pick-up at store functionality (BOPIS)

  • Full integration with iVend Retail management suite allows for real time inventory and customer data sharing

  • Seamless integration with iVend Loyalty, iVend Passes, promotions, gift cards and coupons

  • Mobile responsive interface –mCommerce capability allows for shopping on any mobile device

  • Integrated payment gateways and processors in 70+ countries

  • Integration with back office ERP / accounting applications and physical retail chain

  • Custom-design to stay in tune with your brand and control every aspect of the customer experience

  • Securely manage online payments and know your customers’ information is safe

  • Drive sales with advanced web features like featured items, promotions and active cross-sell suggestions

  • Built-in Search Engine Optimization and support for Social Media tools

  • Track online sales activity in real-time with reports on sales, payments, backorders, and shipping

  • Manage product/category/department/brand’s name and description in multi-language

  • Can be configured to setup multiple store fronts with single backend administration panel eg. apparel.retail.com or footwear.retail.com

  • Shopping carts can persist over a defined number of multiple site visits

  • Downloadable products supported with instructions on how to download

  • PCI compliant

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Loyalty

iVend Loyalty is a flexible points & rewards management application that is available both digitally or on a card, with accrual across by points, visits, or purchases, and is redeemable across channels for discounts, gift items or other rewards of the retailer’s choosing.

iVend Loyalty enables retailers to develop deeper relationships with customers with visibility into shopping histories and preferences. Through mobile notifications, digital coupons, and reward points, offer personalized incentivizes for customers to choose your stores. An in-built part of the iVend Retail management suite, iVend Loyalty is also available standalone and can integrate with any other retail application using tools provided with the solution.

Product Features

iVend Loyalty Portal is a secure, web based portal, licensed separately, which allows retailers to easily:

  • Set up and manage multiple loyalty programs which assign points or currency based on customer purchases or activities
  • Allow loyalty points or incentives to age according to user defined rules
  • Redeem loyalty rewards against new purchases
  • Inform customers about their rewards balance via email, text message, online
  • Define membership of group schemes, e.g. for all family members or to support a particular school or charity
  • Individual plans can relate to specific products or promotions or exclude products (for example clearance items) or promotions.

Multiple Loyalty Programs

  • Multiple loyalty plans can be set up either for the entire enterprise or specifically for individual stores
  • Multiple loyalty plans can assign points or currency based on customer purchases

Deployment Options

       iVend Loyalty comes prepackaged with iVend Enterprise and can be deployed as a cloud service or as an in-house service. This enables transparency of data between iVend Loyalty and all other iVend modules.

Loyalty Member Registration

       iVend Loyalty offers flexible registration options that can be set at a global level.

Membership Level Management

  • Any number of membership levels can be defined, e.g. Bronze, Silver and Gold
  • Members progress through levels depending on spend. The retailer can define the minimum points or currency that a loyalty customer should accumulate to reach a particular loyalty level.

Loyalty Plan Management

  • Push sales of specific items or item groups by defining specific plans. Plans pertaining to transaction value can also be defined to increase sales.
  • Selected stores or channels, with bonuses on special days such as the customer’s birthday, public holidays, festivals, etc.

Resilient Operation Modes

        iVend Loyalty is configured to operate in real-time mode. When connectivity is not available, it processes transactions locally and then synchronizes them when connectivity is restored.

Group Membership

       iVend Loyalty offers a group membership option that allows a retailer to combine more than one card together into a single card group. This feature is useful in scenarios where the loyalty points of individual family or group members can be combined to extend the benefits to a higher level of loyalty membership.

Customer Notifications

      iVend Loyalty sends notifications to customers on level achievements in the program, predefined events, special awards, etc. according to the rules of each program.

Loyalty Product Catalogue

      Retailers using iVend Loyalty and iVend eCommerce will be able to extend additional benefits to their customers by offering their loyalty customers a Product Catalogue on iVend eCommerce. The items mentioned in the product catalogue will be available to the loyalty customer for purchase by redeeming their loyalty points OR a combination of loyalty points and currency. To facilitate easy split of loyalty points and currency, a ‘slider’ will be provided that will help the customer decide how many loyalty points and how much currency will be required to purchase a particular item in the product catalogue.

Standalone Loyalty

  • iVend loyalty can now work in a standalone mode. This would allow third party retail systems to use iVend Loyalty management system for managing their loyalty customers. Data exchange between third party retail systems and iVend Loyalty would be facilitated through robust iVend Loyalty APIs. Users can send the transaction information to iVend Loyalty for points accumulation and redemption using iVend Loyalty APIs.
  • iVend loyalty will then send the notifications to the loyalty customer using iVend Passes, SMS and Emails.

 

 

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Passes

iVend Passes is a platform for retailers to deploy Digital Passes on Apple Passbook and Android devices helping to engage customers with a digital Loyalty Card, digital Coupon or digital Gift Cards

iVend Passes is the only web application that combines pass management and push notifications in one unified cross-platform association. iVend Passes is a cloud based application that enables retailers to use the service seamlessly at their point of sale and stay connected with their customers. Build pass template for targeted customer base and send Passes to all customers without the hassle of a custom mobile application

Product Features

Easy to deploy

Template Designer

Use our WYSIWYG template designer to layout you are design. Once your done, use the template to create even more personal passes for the masses.

Email Designer

Email Designer lets you send customized email messages along with your passes. As an added touch you also have the option to send an image of the pass that they are receiving.

Comprehensive Dashboard

Density Map

One of our newest section in the dashboard, where you can see the highest concentrations of your passes and where they are being used.

Usage Ratios

View the ratio graphics to evaluate your ROI. At a glance you can view Add vs. Del, Sent vs. Opened and more…

Notifications

View your notifications and updates in real-time of usage. Manage your pass quickly at a glance to maximize your ROI.

Geo fencing in iVend Passes

iVend Passes utilizes the geo fencing feature to specify the different store locations of the retailer.

Retailers can specify the coordinates of the different stores while designing the template of the digital passes (Gift Card, Coupon, Loyalty card). Tagging of the stores on the digital passes ensures a notification is received on the customer’s locked phone as soon as he reaches the vicinity of stores tagged in the digital pass. Valid until dates of coupons, points and currency balance in Loyalty cards and Gift Cards are some of the notifications that a customer receives on their phones.

iVend Passes APIs

iVend Passes has a comprehensive set of APIs that can be used to develop integration with any third party POS application. The APIs once integrated will allow the POS cashier to automatically issue out Loyalty Cards, Gift Cards and Coupons that have been designed by the retailer for its customers.

 

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Reporting and Analytics

iVend Reporting & Analytics delivers Business Intelligence reports that give you a 365° view of your enterprise to help you make critical business decisions.It can be viewed on-the-go from any iOS or Android device, giving your operations and leadership teams visibility into the sales and inventory data they need, when and where they need it. Knowledge is power. Put your data to work for you to make more informed decisions and optimize the success of your retail organization.

 

Product Features

  • A comprehensive set of pre-packaged, customizable dashboards providing detailed key performance indicators and alerts across all operations and channels
  • A set of standard reports covering the common areas need to run retail operations effectively, which can be run to a schedule or on demand
  • An easy to use report writer so that users can develop their own simple reports without IT assistance
  • A full function report generator allowing more complex reports to be developed on an ad-hoc basis as needed, either by Power Users or IT staff
  • A query builder for ad hoc reporting and queries
  • A web viewer to allow reports to be viewed via a browser or on mobile devices
  • A report scheduler so that reports can be distributed to a pre-set timetable
  • SMS capability allowing authorized users to send a text message code which triggers the running of a suitably formatted report, with the results emailed to the requester’s mobile device

Available Reports

  • Sales (by channel, store, sales associate and transaction)
  • Margins and Promotions
  • Products and product groups
  • Basket and affinity analysis
  • Inventory consumption and status
  • Customers and customer segments
  • Payment methods and trends
  • Loss prevention alerts
  • Analysis by attributes

Reporting Capabilities

  • iVend Dashboards
  • iVend Report Writer for business users
  • Reports using Crystal Reports
  • Query Builder – for ad hoc reporting
  • iVend Web Viewer for viewing dashboards on the Internet or mobile devices
  • Report scheduler to send standard reports on a predefined frequency

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